Digital Marketing Consultancy  (CRO, CX & UX)

We conduct end-to-end digital customer experience audit of your buyer journey to identify quick win. Your marketing budget is wasted if the traffic to your ecommerce doesn’t convert…but we can help you increase conversions and repeat purchase.

We help you increase website conversion, average order value, customer lifetime value and sales revenue. We provide conversion focused audits and action plans in the following areas

Attract higher converting website traffic, convert more checkout flows, increase website sale and revenue. We uncover what makes people buy from your website by optimising each customer journey touch point to find out how to fix conversion issues.

We are experts in using qualitative and quantitative customer insights, combined with UX to design best in class digital customer experience across your e-commerce website in order to increase YOY growth.

We have significantly increase website conversion rates and revenue of Ecommerce websites in fashion retail, utilities (gas and electric), financial services and not-for-profit sectors.

We combine UX and CRO tools and processes to find out exactly what stops users from converting in your e-commerce store. We also review and optimise the alignment between your email marketing and CRO to increase repeat purchases and extend your customer lifetime value. We don’t just rely on industry best practices because every website customer profile and segment is different, instead we use voice of the customer tools to understand your specific usrs and what would make them more likely to buy.

 

Benefits of hiring a Digital Marketing Consultant?

We build a 3-, 6-, and 12-months A/B testing roadmap for you.

We conduct UX audits to identify usability issues and then overlay this we detailed CRO audits that focuses on identifying quick wins, getting you faster results. We take time to understand the quality of your customer acquisition channels and how they impact conversion, as well as optimising your email sequences with UX and CRO and we typically aim for 10% to 35% increase in conversions.

Our Ecommerce marketing consultancy services involves the following CRO and UX optimisation process:

Our process is based on delivering marketing and business revenue results. Very few CRO and UX agencies have hands-on digital marketing experience. We are among the few CRO/UX experts with both a broad technical IT and strong marketing background.

Step 1: Customer Research and Data

We conduct in-depth customer research to identify

  • Usability issues
  • Page level frictions
  • Checkout funnel drop-off points
  • Acquisition channel issues

Step 2: Create optimised versions of

  • Figma design of your homepage, Product listing page, Product Page, Cart Page and Thank you confirmation page.
  • Optimised checkout flow.
  • CRO optimised recommendation of your acquisition channels (SEO, Google Ads, and CRM).
  • Optimsed assets and recommendations to improve the UX and CRO quality of all your ecommerce website, email and offline marketing assets. 

Step 3: Test and learn culture. We work with you to develop a CRO and UX roadmap that delivers:

  • 3-, 6-, and 12-months A/B testing roadmap.
  • Analyse results and iterate.